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T E R M S & C O N D I T I O N S

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website (our site) to you.

Please read these terms and conditions carefully before ordering any Products from our site. You (The Customer) should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.


Price & Payment

The price of any Products will be as quoted on our site, except in cases of obvious error.

These prices do not delivery costs.


Free of Charge

The following change requests will not incur any additional costs: > Re-stringing of a bespoke piece to fit the recipient. The re-stringing service is free, however, if the item is to be make larger, there may be additional costs for extra pearls and crystals used.


Charge per Change Request

The following change requests are likely to incur a charge as these would constitute a full re-design:

>Additional pearls and crystals for bespoke pieces that have been ordered too short and require lengthening.
> Alteration of design that is different to the original discussed.

Please note that once you have signed-off your design proof via email we will not be able to make any further changes without a charge.

All of the above charges will be discussed at the time of purchase of your bespoke product so you, the client, can be assured that you are absolutely aware of everything before going ahead with your order.



Delivery will be provided for by Royal Mail and they will require for someone to be present to sign and collect the items. It is the sole responsibility of the customer to ensure that someone is available to take delivery and Ava Design cannot be held responsible for any late, lost or unforeseeable event caused by a delivery date not being met. You shall be deemed to have accepted the goods after receiving delivery. It is your responsibility to check the delivery before signing for it and we cannot refund any damaged deliveries that have not been logged by Royal Mail at the point of delivery. Please also get in touch as soon as you can to process a damaged item so that we may be able to reproduce your order.


Risk and Title

The Products will be at your risk from the time of delivery.



Please note we will not accept returns without prior agreement and will only accept returns due to damaged goods logged upon receipt and informed to Royal Mail. When you return a Product to us we will process the refund due to you as soon as possible and, in any case, within 28 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, not including postage costs. However, you will be responsible for the cost of returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
Bespoke products are made to order and the “COMPANY” cannot offer a money back guarantee.



All website design, text, graphic and designs of the prints and or products within the site are under strict copyright © Ava Design. You may not modify or replicate any item in any way without permission.

You are not permitted to copy (whether by printing off onto paper, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or otherwise use any material contained in this website.


Data Protection & Privacy

We value customer privacy, working on a non-disclosure basis, and do not pass on client information to third parties (except for the needs of product delivery). In order to process an order we have to collect your name, address, e-mail address, telephone number (s). If you would prefer not to receive information from Ava Design on promotions please email

We do retain the right to use images of your bespoke products as examples on the site. If you would not like you artwork displayed please contact us and we will remove it.

Please note that we do not store credit card details, nor do we share customer details with any third parties.


Events Outside our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

Strikes, lock-outs or other industrial action.
Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Impossibility of the use of public or private telecommunications networks.

The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event


Entire Agreement

These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.


If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


Our right to vary these terms and conditions

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).


Law and Jurisdiction

Contracts for the purchase of Products through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These terms and conditions do not affect your statutory rights.
Only persons aged eighteen years or over may agree to these terms and use the web site or the services offered through the web site.